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Mainland Motors provides excellent service at competitive prices. Heena helped us to make a better choice by providing multiple options to choose from. On top of that, she managed to get us a good rate on finance which was cherry on top for us. Writing this review after one month and the car is turning out to be great.
2 weeks ago
My partner and I came to this dealership to look at a specific car from an ad that was posted online. Upon first glance, I saw that every car in their yard were clean, decently new, and very good-looking--- Particularly impressive to me, considering how many used car dealerships I had been to with the opposite presentation. Our salesman, Frank, approached us and gave us the keys to the car. He very patiently waited for us to check out the car ourselves, something my partner and I greatly appreciated. After letting us test drive the car, Frank was a pleasure to talk to and deal with. The way he chose his words made us feel respected, and we were not being pressured to make the purchase, which is ironically something that has made me avoid car purchases in the past. Instead, he related with us and offered to address our few concerns with the car. He went above and beyond to make us feel happy about purchasing the car, so we did. I must say that it seems like most dealerships will often try to dupe you out of using your warranty, so we were skeptical of it. But at Mainland Motors, they have an excellent warranty offering coverage for anything under the sun, and I now know that they have full intent to follow through with anything we would need fixed in the future, IF we would (the car is in excellent condition!). Alex in finance had really listened to us and treated us extremely well, he made sure we would not leave the dealership without peace of mind, no matter how long it took. For the few hours we spent together, both Frank and Alex have honestly been awesome. As people, they have great personalities. Because of my experience at this specific location, I will be coming back here for any car dealings in the future, as well as suggesting this place to my friends and family. (I must add that they also have a clean, large office area which plays good music!) And of course, we love the car. Thank you for everything, Mainland Motors!
a month ago
we buy a car from mainland motors (Nissan altima 2005) we are dealing with anmol , he is very cooperative and kind . we like his way to represents the offers. overall, it is a good experience with mainland motors surrey.
2 months ago
We came over from Victoria, as the prices for cargo vans was just insane, no matter what the condition or the mileage were on these vans. We were fortunate enough to have found this gem of a car lot because not only Frank, who helped us, but the rest of the team at Mainland Motors who made our shopping experience a wonderful one. Yes we did end up buying the van from Frank. A shout out to the names that I remembered, Alex, Peter and Henna! A huge thanks to Frank for not being pushy, but ever so helpful. We will definitely come back from Victoria and buy only at Mainland. It’s worth spending the extra money on the ferry to go to a fantastic dealership. Thanks again for everything! We applaud you all! Cheers Sandy and Sean This is a second review for the amazing customer service and dedication to their customers. The van that we purchased was not running as smoothly as it should have been when we drove it home. My husband immediately called Mainland Motors and spoke to Frank regarding this. Rather than giving an excuse, etc, he told us to bring it back and their mechanic will take a look. It was what my husband had suspected what the problem was, the brakes. They had the van sent out and replaced it with new ones. Mainland quickly solved this and took good care of us. We truly cannot rave enough about Frank and his wonderful and ever so kind demeanour. Peter will make you laugh, Alex will help crunch the numbers and Henna will help with any tech questions. Thank you again to Team Mainland Motors Surrey, for your exceptional service. We will definitely see you all in the near future when we are ready to buy the next vehicle. Thank you, thank you. Standing ovation deserved. Take a bow 👍🏻 Cheers Sean and Sandy
2 months ago
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